Handbook+on+Citizen+Engagement-+Beyond+Consultation

Handbook on Citizen Engagement: Beyond Consultation Amanda Sheedy  In collaboration with Mary Pat MacKinnon,   Sonia Pitre and Judy Watling  Canadian Policy Research Networks i Contents
 * 1) Chapter I. Introduction .................................................................................................. 1
 * 2)  a)   Purpose of the handbook ............................................................................................... 1
 * 3)  b)   Intended audience .......................................................................................................... 1
 * 4)  c)   How this handbook was developed ............................................................................... 2
 * 5)  d)   How to use the handbook .............................................................................................. 2
 * 6) Chapter II. What Is Citizen Engagement? .................................................................... 4
 * 7)  a)   What citizen engagement is, and what it is not ............................................................. 4
 * 8)  b)   Beyond consultations and voting: citizen engagement and the renewal of
 * 9) representative democracy .............................................................................................. 5
 * 10)  c)   An introduction to the frameworks for citizen engagement .......................................... 6
 * 11) Chapter III. Why Citizen Engagement? ........................................................................ 9
 * 12)  a)   The climate in Canada and the need for democratic renewal ........................................ 9
 * 13)  b)   The hopes and fears of citizen engagement ................................................................... 10
 * 14) Chapter IV. Institutionalizing Citizen Engagement ................................................... 12
 * 15) Chapter V. Engaging Members of Specific Populations ............................................ 14
 * 16) Chapter VI. Engaging Aboriginal Communities ......................................................... 18
 * 17) Chapter VII. Getting Started ......................................................................................... 21
 * 18)  a)   Preparation ..................................................................................................................... 21
 * 19)  1.   Determine goals and rationale, plus assess context ................................................ 21
 * 20)  2.   Assessing citizen engagement requirements .......................................................... 22
 * 21)  b)   Designing the process .................................................................................................... 24
 * 22) 1. Developing internal capacity: new roles and responsibilities ................................ 24
 * 23) 2. Framing the issue in public terms .......................................................................... 26
 * 24)  3. <span style="font: normal normal normal 12px/normal Arial;">  Recruitment: random, purposive or self-selective .................................................. 27
 * 25)  4. <span style="font: normal normal normal 12px/normal Arial;">  Logistics: time, place and other considerations ..................................................... 28
 * 26)  5. <span style="font: normal normal normal 12px/normal Arial;">  Choosing methods to match goals .......................................................................... 28
 * 27)  6. <span style="font: normal normal normal 12px/normal Arial;">  Consider online citizen engagement ...................................................................... 30
 * 28)  7. <span style="font: normal normal normal 12px/normal Arial;">  Providing credible information to support citizens’ participation .......................... 32
 * 29)  8. <span style="font: normal normal normal 12px/normal Arial;">  Facilitators/moderators ........................................................................................... 32
 * 30)  9. <span style="font: normal normal normal 12px/normal Arial;">  Planning for evaluation and analysis ...................................................................... 33
 * 31)  10. <span style="font: normal normal normal 12px/normal Arial;">  Reporting to decision-makers and participants ...................................................... 34
 * 32) c) Implementation .............................................................................................................. 37
 * 33) Chapter VIII. Case Examples .......................................................................................... 38
 * 34) a) Involve ........................................................................................................................... 38
 * 35) 1. Vancouver Coastal Health’s Community Health Advisory Committees ............... 38
 * 36) 2. The Romanow Commission on the Future of Health Care in Canada ................... 39
 * 37) 3. The Subcommittee on the Status of Persons with Disabilities of the Standing
 * 38) Committee on Human Resources Development and the Status of Persons
 * 39) with Disabilities ...................................................................................................... 40
 * 40) b) Collaborate .................................................................................................................... 41
 * 41) 4. Toronto Community Housing Corporation’s Tenant Participation System ........... 41
 * 42) c) Empower ........................................................................................................................ 42
 * 43) 5. Ontario Citizens’ Assembly on Electoral Reform .................................................. 42
 * 44) Chapter IX. Practical Tips .............................................................................................. 44
 * 45) Endnotes .......................................................................................................................... 46
 * 46) Appendix A. An Overview of Public Participation Methods ...................................... 49